What happens if I lose my phone

If your phone is lost or stolen, freeze it straight away so it can’t be used to pay.

Steps

1. Sign in to Bridgemoni on another phone.
2. Open your profile and go to Your devices.
3. Choose the lost phone and freeze it.

A frozen phone can’t pay. Your main account is safe: it needs your password and money PIN.

Money on the lost phone

Money on your phone is held by you, like cash in your wallet. If the phone is lost, stolen or wiped, the balance on it, and taps not yet settled, go with it. Neither Bridgemoni nor our banking partner covers that loss. Read the offline risk disclosure.

Keep the risk small

• Keep only what you need for the day on your phone.
• Never share your device PIN.
• Go online when you can, so your taps settle.