A digital bank launching in Lagos · Fintechs & neobanks
A neobank's first hundred thousand customers
The team has a strong app and a banking licence partner, but its core is a set of scripts over one pooled account. Every support ticket about a balance means a developer reading logs.
- Each sign-up opens a main account and a savings account under one customer
- Transfers, bills and top-ups post as entries against those accounts
- Support reads the balance at the time of any complaint
- Monthly statements go out from the same entries
Balances explain themselves, support answers in minutes, and month-end is a report, not a project.