A transfer is taking long

Most transfers land in seconds. Sometimes a bank is slow to answer.

What to do

1. Open Activity and find the payment. Its status shows whether it’s done, still going, or failed.
2. Open the receipt to see the reference.
3. Don’t send the money again while it’s still going. Bridgemoni checks the result of a payment before it lets you try again, so it never pays twice.

If money hasn’t arrived in your account

If someone sent you money from another bank and it hasn’t arrived, ask them for their reference. Transfers to your account number usually land in seconds, but a delay at the sending bank can hold them up.

Still stuck?

Contact us with the reference from the receipt. Never send us your PIN or password.